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Our Esteemed CLIENTS
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11. Do you provide training to the company staff?

The required training to the authorised staff of the company will be provided onsite or online as per the understanding / requirement time to time and any time during the service contract period at free of cost

12. How do you support for day to day updates required?

The distinguish advantage of smartsoft is our dedicated support team. We have a good team of qualified & experienced IT professional who are working with us years together capable of doing any kind of updates on time working in 2 shifts a day right from 7AM to 10PM on all working days, and 10AM to 6PM on Saturday. However incase if you have any urgency beyond these timings we are always available at multiple contact numbers of company executives to attend your requirements and update as required.

13. If required, do you visit the clients place?

Yes. Smartsoft keeps habit of often visiting client places to understand the company business process at root level and update the required facilities in the delivered software for more & narrow processing, updating with latest industry trends, eliminating manual dependencies and always keeps close relations with the clients.

14. Is there any free service warranty ?

Yes. Smartsoft provides a 6 months warranty at free of cost on the delivered website & software for attending all the updates / modifications / alterations/ corrections / additions that are required time to time intimated by the client. Our realistic experience in this line of service sector thought us to believe in change of business generations and enabling every client to keep updated for market challenges.If the MLM Company doesn’t have this facility or having a chargeable facility, they can be at liberal to get update themselves for latest features in the industry.

15. Source code ownership rights will be provided?

Yes.Smartsoft provides ownership rights of developed software source code to the client. All the softwares that we develop are purely custom built on the basis of client’s requirement specifications by paying the agreed pricing, hence we believe the ownership rights should with the clients. This is a standard practice with every client that we deliver our services.

16. What about web hosting?

The option of web hosting is liberal. The client may provide us the required domain along with Microsoft windows based server space & SQL database to host the complete website & Software. However, if the client chooses us to provide we provide in shared servers / dedicated servers / co-location servers of US companies depending upon the requirements & cost budgets.

17. Is SMS services available ?

Yes.Smartsoft provides complete integrated SMS facilities sending automatically from the software on various actions / transactions like applications sign ups, payouts, reward / incentive achievements, PIN sales. PIN Transfers, ewallet point transfers etc. at free of cost upto 1 Lac SMSs. Further it may be chargeable depending upon the commercial on the project that agreed.

18. Email integration available?

Yes. Smartsoft provides complete free email sending facilities in the software as per the specified occasions with the formats provided by the client.

19. What is PIN?

PIN Means – Payment Identification Number. This PINs are uniquely generated alpha numeric formatted validation codes after various methodology of preparation procedures. The PINs that generated by Smartsoft are unique among the Industry all the companies.

20. How the PIN system works? Is the PIN System benefitable for MLM Companies?

When every the existing members / leaders need to enroll the new members / prospective sales, they pay to the company in advance and buy PINs to complete the process. The advantage for the MLM Companies with the PINs are being all the members / enrollment sales that feed to the system are prepaid, avoiding the dummy sales , non payment sales early to the system for occupying upper positions to gain unusual advantages. Secondly Company holds advance cash flows buy selling PINs in advance.